Six Sigma - for Quality par excellence

Six Sigma is the driving force behind our continuous innovations and process improvement. Our commitment to achieve service excellence and operational efficiency through innovation is because Six sigma values are deeply ingrained in all aspects of GECIS - IT Services - whether it is the organization structure designed to support client satisfaction or the rigorous measurement and tracking processes. Quality training begins as part of induction and is reinforced through quality projects undertaken to ensure significant returns.

We have leveraged our successful implementation of Six Sigma practices to meet the significant challenge of moving processes offshore. Moving processes half way across the globe without a hitch, is one of the core areas of our expertise. The transition methodology we use for this process has stood the test of time, having been successfully applied to over 100 situations. This has been possible through strict adherence to stringent six sigma practices at every stage of the process.

We strive to remain a world-class quality company by focusing on the three essential elements of quality-the Customer, Process and Employee.

The customer: Quality for customer delight
GE's universe has always had the customer as its center. It is customers who define quality - by expecting exceptional performance, reliability, competitive prices, on-time delivery, service, clear and correct service delivery and more. We believe that just being good is not enough. Surpassing customers' expectations is what it takes to provide superior value!

The process: Quality through Outside-In Thinking

Quality requires us to look at our business from the customer's perspective, not ours. In other words, we must look at our processes from the outside-in. By understanding the transaction lifecycle from the customer's needs and processes, we discover what they see and expect. With this knowledge, we identify areas where we can add significant value to our customers and share best practices across processes and businesses.

The employee: Quality through Commitment

People create results. Involving all employees is essential to our quality approach. GECIS - IT Services is committed to providing opportunities and incentives for employees to focus their talents and energies on delighting customers. Employees who have an idea on improving services are encouraged to submit their ideas. Some of these suggestions grow to become full-fledged projects and improve profitability and effectiveness, both for our customers and us.

All GECIS - IT Services employees are trained in the statistical tools and techniques of Six Sigma.

Training courses are offered at various levels:

Team Training: Basic tool introduction to equip employees to participate on
Six Sigma teams.

Master Black Belt, Black Belt and Green Belt Training: in-depth quality training that includes high-level statistical tools, basic quality control tools and Change Acceleration Process.

Design for Six Sigma (DFSS) Training: Prepares teams for the use of
Statistical tools to design it right the first time.

Quality is a collective responsibility. We attribute our success to the active involvement and meaningful contribution of every employee.

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