GECIS - IT Services Successfully Transitions Help Desk and Retains the Top Slot!
GECIS - IT Services manages to delight its customer yet again by taking their business to record levels. In addition to successfully meeting the challenge of transitioning the Help Desk of its customer organization, GECIS - IT Services also ensured an annual cost savings of 46% The result being- the customer is coming back with more business again… and again!
know more...

GECIS - IT Services creates synergy for its Customer by Setting up a Single Point Help Desk! GECIS - IT Services successfully improved the overall Resolution on First Call (ROFC) for its customer and overcame the limitations of a Multiple Help Desk. It set up a Single point Help Desk support, which resulted in an annual cost savings of more than 30% and an immediate improvement in Average Speed of Answer and Abandon Rate.

Its customer, a leader in the Consumer Financial Services segment having global presence, is delighted and has retained GECIS - IT Services for other services as well .
know more...

A Leading Global Media Company Profits by Leveraging the GECIS - IT Services Advantage!
GECIS - IT Services successfully set up an Integrated support model covering Help Desk and Messaging Server Management for its global customer. It also provided 24 X 7 monitoring and management support for the critical Messaging infrastructure, with improved reporting.

The customer is more than satisfied as this has resulted in an annual cost saving exceeding 40%, a 96% yield on end-user administration Turn Around Time and increased server uptime to 99.8%
know more...

GECIS - IT Services Integrates Multiple IT Infrastructure Services with a Single Point of Contact! For its customer having multiple IT infrastructure services, GECIS - IT Services successfully established a fast turn-around time on end-user support. A single point of contact consisting of a 35-member team, headed by a program manager, was created to handle the challenge of setting up an Integrated Support model for businesses in multiple locations.

This resulted in a substantial improvement in ROFC, as well as an annual cost savings of 34%. Pleased with the results, the customer has now extended the scope of the contract with GECIS - IT Services, to cover other businesses as well.
know more...

GECIS - IT Services Develops a Comprehensive Management Solution for A Global Player GECIS - IT Services excelled in customer services yet again by providing Sophisticated Application Monitoring Services. The customer, which provides leases, loans, sales and asset management services for portfolios of commercial and transportation equipment, is delighted with the substantial financial savings through offshore leverage.

This has prompted it to extend the scope of the contract to cover robots in Europe- with the additional requirement of scripting of robots in the scope of services. A repeated case of customer satisfaction!
know more...

TOP