GECIS - IT Services, (a part of General Electric) was started in 1999 in response to the rapidly changing technological environment. Conceived with the objective of providing IT infrastructure solutions, today, GECIS - IT Services is a 900-strong talent pool that supports and manages infrastructure of over 29 businesses across the globe covering diverse verticals. Be it finance, insurance or industry sectors as varied as media, telecom or aircrafts, each of them banks on us for excellent support system.

Within a short span, GECIS - IT has become a stupendous success. Today, we:

• Support 150,000 end users across the globe
• Respond to over 105,000 calls per month
• Maintain 2200 routers across America and Europe
• Manage 15,000 mailboxes for GE network operation
• Monitor 700 servers.
• Handle 120 internetworking devices to ensure uninterrupted connectivity

Our Service Offerings:

• The offerings and services speak of our expertise in managing the business critical IT solutions in diversified fields.

• Client services: Providing 24x7 IT support solutions to desktop related issues of the end users

• Server services: Maintaining and monitoring mission critical servers for ensuring round the clock availability and performance.

• Network services: Remote network support and Internetworking services for constant connectivity.

• Application services: Monitoring and testing Software and business applications running on complex server infrastructure and help manage relationship with customers through CRM services.

Implementation Methodology:

The execution process imbibes the highly acclaimed six-sigma methodology in all the phases from concept to completion- Assessment, Due Diligence, Transition and Service delivery.

Assessment: A high level assessment is carried out to identify the potential areas of cost savings in your IT infrastructure.

Due diligence- A thorough understanding of the AS-IS process for developing an attractive business case.

Transition- Six sigma based transition plan for developing TO-BE processes, risk mitigation, business continuity/disaster recovery plans.

Service Delivery- Working closely with the customer on various productivity initiatives and consistently delivering on end customer satisfaction.

A leader in operational excellence, we believe in delivering quality work at all times. Some highlights of our capabilities:

• SLA driven service through repeatable and reliable processes
• Single point of contact for support issues
• Customizable CRM system for tracking and monitoring
• Data warehousing system for online reporting and analysis
• Dedicated Six Sigma resources aligned to each process
• Digitized process and reporting
• Best practice sharing
• All internal metrics measured in Sigma

Resources:

People are our asset. They are our driving forces propelling us to greater heights each time, every time.

We have highly trained technical resources and domain experts who are a reservoir of knowledge in the respective fields, each having specialized Technical skill-sets for providing timely solutions to your needs. The stringent hiring and training processes play important roles in attracting and retaining the best talent.

Infrastructure:

Our Robust, Reliable and Ready Infrastructure has some of the best features like

• Large, dedicated bandwidth between US/Europe & India to ensure fast connectivity

• A disaster recovery plan ensuring uninterrupted service in case of a breakdown.

• Robust in-country, inter-city and intra-city Business Continuity and Disaster Recovery Plan

• Server redundancy for critical applications and Outage resolution Framework

GECIS - IT Services: A Force to Reckon With

Our Focus on continuous improvement, contemporary technology, flexibility and strong recruiting framework all add up to make us the preferred partner for many global businesses for IT infrastructure support.

We bring you the strength of GE, the world’s most respected Company, in ensuring a long lasting commitment for years to come.

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