Driving Quality Initiatives

At GECIS - IT Services, Quality is a part of our DNA- of every activity we undertake and every goal we set. All our associates are trained on quality methodology and processes to ensure quality service for our customers. We provide a learning environment for our associates to experiment and explore usage of Quality tools for process improvement through projects. Quality training is held on a regular basis, to increase awareness to Six Sigma. With a target of 100% penetration, GECIS - IT Services is truly Six Sigma oriented.

There are also dedicated quality resources - Black Belts, Master Black Belts & Quality Leaders - who are associated with all functions to ensure quality rigor. They drive continuous improvement and best practice sharing across various processes in the organization, benefits of which are shared with our customers on an on-going basis.

To improve processes continuously, GECIS - IT Services follows a disciplined problem solving method called DMAIC -Define-Measure-Analyze-Improve-Control. This approach to quality emphasizes Customer focus, Variation Tracking, and Wing-to-Wing measurement. The Wing-to-Wing thinking emphasizes understanding the customer's process, changing the metrics system to match and improve the customer cycle time, refocusing on quality projects and changing internal processes to deliver varied services.

Quality initiatives in the organization include Green Belt Projects, Black Belt Projects and training courses offered at various levels. These quality initiatives ensure that Critical To Quality (CTQs) measures are met, processes are constantly improved, and variations are tracked and controlled on an on-going basis.

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