GECIS - IT Services brings with it a winning combination of best-in-class people, strong process-specific methodologies and technological expertise to deliver excellence in execution.

• Single point of contact - We provide a single point of contact for all your technical support issues. We track escalations and co-ordinate with your vendors for a speedy resolution to your problem. In effect, one call does it all for you!

• SLA driven service - We are committed to service levels and make processes repeatable and reproducible, thus pro-actively reducing errors and re-work

• Internal metrics - We continuously measure and monitor internal metrics in sigma to ensure that costs, defects and turnaround times are within the agreed SLAs. We also ensure that corrective actions are taken pro-actively to improve the quality of service

• Six Sigma resources - To bring in operational excellence in your processes, dedicated Quality Black Belt resources are aligned to work closely with the operations team.

• Customer feedback - The Voice of Customer (VoC) is actively captured and analyzed for each and every transaction to identify opportunities for improving customer service.

• Best Practice sharing - We share our learnings from various verticals and processes with you, and put them into practice to drive productivity initiatives.

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