Server services involve managing and monitoring servers
running various applications, performance optimization &
server utlization under various parameters, diagnosing problems
through active monitoring and maintaining the integrity
of applications and data.
Server Monitoring Services
We provide monitoring and management of your servers
to ensure high performance and availability consistently.
We also offer Level 1 and Level 2 remote support and administration
services that aid in manageability -- all with an underlying
cost savings element
• Heartbeat Monitoring/Availability
Monitoring
• Server Hardware up/down
statusing
• System Uptime Monitoring
• Performance Monitoring
and Reporting
• Monitoring threshold
and server configuration services
• Disk space and capacity
utilization monitoring
• Monitor partition
storage capacity /usage / physical memory
• Generate dashboard
on server parameters like active page size, fault tolerancing,
virtual memory size, etc.
• Problem Management
• Diagnose and resolve
faults or else escalate to respective resolver groups/vendors
• Provide end-to-end
problem ownership by coordinating with all concerned groups
for problem management
Server Management and Administration
Services
Round-the-clock dedicated remote application management
for MS-Exchange Servers provides a "Single Point of Management"
for daily operational support. Standard service components
can be optimized for each customer to ensure solutions that
meet your specific support needs. Our support team interfaces
with your IT staff, providing the best combination of outsourced
services tightly integrated into the way you do business.
Our service features include:
• Remote monitoring:
Maintaining 24 X 7 up/down status of servers and application
software
• End user administration:
Administrative maintenance for application features like
mailboxes, distribution lists, and public folders
• Backup management: Initiating and monitoring
backups remotely
• Traffic clearance: Regular checking
and clearance of mail queues between servers
• Anti-virus updates: Providing a defense
against virus attacks on the servers
• Comprehensive reporting: Maintaining
Service Level Agreement (SLA) accountability
• Higher-level support: Leveraging multiple
levels of support to resolve issues on first call and also
coordinating with dispatch support for all escalations
The objective of a good data center is to provide customers
with a safe and secure physical environment, server hardware,
network connectivity and technical skills to keep it running
- 24 hours a day, seven days a week. Our Data Center Services
delivers all this and more.
The scope of service includes -
• 24*7 Server Monitoring
and Administration
• Operating System
support, repetitive routine operations and Administration
• Problem management,
Situation management (Communication and Escalation), Change
management and Risk Management Services
• Providing world-class
infrastructure and facilities
• Vendor Relationships
and SLA Management
• Robust Disaster Recovery
Option
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