Application Monitoring Services

Customer: A GE business that provides leases, loans, sales and asset management services for portfolios of commercial and transportation equipment - having about 3000 employees located across the globe

Customer need: 24 X 7 Proactive monitoring of servers, applications and networks using simulation tools; develop availability metrics and single point of management responsible for the monitoring tools

Our solution:

• Create a Comprehensive management solution covering monitoring tool Agents and Robots

• Help in developing availability metrics using Failure Modes and Effect Analysis approach

• Manage Single Point responsibility for installation, modification, enhancement and management of robots

• Remediation and root-cause analysis of problems

Results :

• Substantial Financial savings through offshore leverage

• Met all operational Service Level Agreements

• Avoiding 3-4 potential robot failures per day through proactive monitoring

• The customer extended the scope of contract to cover robots in Europe. It also added scripting of robots in the scope of services

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