IT@TT - Online

Q: All of my letters by post are either ignored or assumed to be lost in postal transit. It seems that you entertain only email queries. I don't have a computer and access to the Net is a costly affair here in Kharagpur. I have received some pictures in BMP format in my mail box. I have tried downloading but had to quit because of awfully slow dialup connection consuming a lot of money. Please tell me how to view them directly on the net without downloading.
Appa Rao MVN
via e-mail

A: Oh, the bitterness! Since we didn't receive any mail, we couldn't answer them! We still entertain the odd snail mail that gets through in spite of postal delays. There is no "fast" way to view BMP images sent by email. Why not delete them. Then email the sender to send them again as GIFs or as a zip attachment that you can download.

Q: I am getting my Caltiger mails downloaded into OE. It's quick, convenient and economical. I also have a Hotmail and a Yahoo address. Can you tell me if I can connect all three to OE? If yes, how can it be made so. This may be an elementary question for you but I do not know the answer. Please help me.
Anand Kumar
via e-mail

A: It feels nice to be appreciated. To setup Hotmail in OE, select Tools|New Mail Account|Hotmail and follow the wizard. Make sure to give your complete Hotmail ID. For Yahoo, the procedure is the same as setting up your ISP account, except the POP mail server is pop.mail.yahoo.com and the SMTP server is smtp.mail.yahoo.com.

Q: We have 6 computers connected in a network through a server. All our systems has been affected with a virus that has damaged the motherboard. Please help us.
Dibbendu Sinha
via e-mail

A: If the virus has actually damaged the system boards, there very little I can do to help. Your hardware vendor will be better. Also, in the absence of any information about the virus it is difficult to diagnose your problem.

Q: I have a P-III/500 MHz with 64 MB RAM and use Windows 98. Initially I set up my Internet connection with a D-Link modem. This worked fine for a month, but suddenly stopped performing. The connection dialogue box used to show "Your modem is not responding." My vendor was good enough to replace the modem. I have tried two D-Link modems and then a Hayes modem. But every time the same message appeared. However when I set up a Microtek modem, it started behaving fine. That was almost a month ago and till date the Microtek modem is giving me good service. However I am at a loss to explain this phenomenon of some modems not responding/working. I did nothing with my telephone line or electrical wiring.
Someswar Bhowmik
via e-mail

A: You didn't mention if the modems were working or appeared dead. In the case of the D-Links, I learnt from reliable sources that the wrong drivers were packed with the modems. From experience, I find it is often better to use a generic Windows driver (usually Rockwell) that what comes bundled with most modems sold in India. Still for peace of mind, have both the telephone line voltage checked, as also your electricity grounding.

Q: I am using Word 2000. Previously I used to send faxes directly from Word 2000 by using Outlook Express. A problem has suddenly generated in the last week, and I'm not able to send facsimile through OE anymore. I don't face any problem while sending e-mails by using OE of my computer.
Dona Dawn
via e-mail

A: Perhaps you were using a trial fax driver. We recommend a visit to http://support.microsoft.com/support/word/wordfax/.

Q: I have a Pentium 166 MMX, 32 MB RAM and Win 98. I have recently installed Musicmatch Q: Jukebox. I can hear the music when the CD is in the drive. But whenever I try to copy the songs to my hard drive by pressing the record button, the lower window opens and shows the message "initializing...cd-rom drive is empty". Although the CD is in the drive. I have tried with different CD-ROMs but this problem persists. Kindly help me.
Subhankar Nag
via e-mail

A: Perhaps your PC is missing some essential conversion (codec) libraries. Or you have a Beta version which does not permit recording. Please also check the software's minimum and recommended system requirements.

Q: I have got a PIII/600, 64 MB. It has 4 partitions. Drives C, D and E have Win98 and F has NT loaded. NT gives a max resolution of 800x600 only. Also every time I turn my machine on after shutdown (after making my drives and folders non-shareable) in NT, I find them in shareable mode again. How do I disable the IE5.5 Content Advisor. I’m unable to connect to VSNL and Caltiger although I’m can connect to OnlySmart. Whenever I try to connect to VSNL there is a password check again and again where as the password is correct and the account is functional. Please guide me.
Bobby
via e-mail

A: It is possible Win NT does not support the 810 chipset's display card. The shared drive mode in NT is a administrative feature and reappears each time you login. You need to allocate specific permissions to drives/folders to share them with remote users. In IE, select Tools|Internet Options|Content to go to Content Advisor. You can't disable it, but can lower its settings to zero. For your VSNL connection blues, check if your password has not been hacked. Use a remote email POP service like mail2web.com to verify that your ID and password are OK. If not, you will need to make a written request to VSNL to reset your password.

Q: I'm a regular reader of "it@tt". I have a Pentium 233, 32 MB Ram with Windows 98. Should I upgrade to Win 98SE? Does it need more RAM?
Indrajit Datta
via e-mail

A: If you are satisfied with Win98, there is no need to upgrade to Win98 SE. This has quite a few bugs. And yes, you will need to upgrade to at least 64 MB RAM to use it.

G Menon & A.S.A. Acharya
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