Quality Initiative:

GBTS recognizes the importance of quality in meeting customer requirements, and will therefore be instituting stringent quality assurance and control measures. The quality systems at GBTS will match the best in the world, and contribute significantly to its performance and growth. GBTS adopts a process-oriented approach to project execution, based on TQM concepts, to meet its quality goals.

GBTS will aim for ISO 9001/TickIt certification. Quality standards at GBTS will be constantly benchmarked against global best practices, and at the outset GBTS aims to operate at Level 3 of the Capability Maturity Model (CMM) of the Software Engineering Institute, which evaluates Development, Re-engineering and Maintenance processes across the enterprise.

GBTS Quality System
The quality culture at GBTS will be founded on well-evolved quality systems such as the Quality Systems Documentation (QSD), Process Database and the Organizational Knowledge Database. The Quality Systems Documentation is a comprehensive repository of all software life cycle and project management processes.

Every project at GBTS will have a software quality advisor (SQA) to ensure objectivity to quality goals. Quality assurance is being built into the software development process and ensured by methodologies, standards and procedures during the entire software development cycle. We insist on use of tools for test coverage analysis, complexity analysis, release management, configuration management and problem tracking, to ensure effective implementation of the QA process.

The importance of experiential knowledge in acquiring technical expertise and providing customer value cannot be overstated. The GBTS quality system will foster organization-wide sharing of such experiential knowledge. All quality systems are being made available on the organization wide Intranet. GBTS' ability to commit to, and consistently deliver, superior quality software solutions will hinge on these quality systems.

Project Risk Management
GBTS project management processes emphasize project risk management. The objective of project risk management is to identify risk  conditions,  prioritize  them  based  on  their  impact  on project 

goals, identify, plan, and execute mitigation steps, and track risks during the entire project life. This ensures that customers are always appraised of project risks and measures taken by GBTS to mitigate them.

The status of risks will be continuously tracked using a regular, standardized status-reporting mechanism.