Careers With Us
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People practices
Nipuna's people practices focus on the three core aspects of attracting, engaging, and retaining talent. The HR vision of " Being a preferred employer of choice in BPO" is actualised through a stimulating combination of people practices, which have a holistic focus.

The people practices focus on the aspects of:

• Sourcing and Resource Deployment / Creating careers
  
• Assessment and Recognition / Nurturing careers
  
• Learning and Development/ Enhancing careers
  
• Special Initiatives/ Associate Relations / Sustaining careers
  
• Shared Services

Each of these is independent and yet a part of the holistic framework of people practices at Nipuna.

Creating careers
With an inclination for drawing the best talent, Nipuna's recruitment strategy goes beyond assessment and selection.

The strategy manifests itself into

     • Internal career creation

Nipuna's people make the difference. Every associate who has spent a minimum amount of time with Nipuna is provided an opportunity to explore other functions/ processes of his interest. This is facilitated through Internal Job posting and Internal redeployment.

     • Skill and competency profiling

Nipuna's assessment methodology is competency based. Every associate is hired for attitude and trained for aptitude. The competency profiling carried out during recruitment forms the basis for training and development and performance management for the associate.

     • Campus recruitment

Competence supersedes experience. With this philosophy, Nipuna has created opportunities for many young graduates to begin and nurture their careers. With extensive training programs and guidance, young graduates are transformed into confident professionals.

     • Assessment methodologies

Assessment methodologies at Nipuna are competence based and are aligned to the eSCM framework. With a strong objective of bringing in the best talent always, every individual who is a part of an assessment panel is certified to conduct effective assessments.
The practices are benchmarked to global standards and the talent search is always global.

Nurturing careers
With a strong belief in the competence of every associate, Nipuna nurtures careers by inspiring excellence.

Some strategic initiatives that help realise the same

     • Robust Performance management systems

Performance is the key word at Nipuna. Performance is assessed not only by the extent of goals met but also by the competencies exhibited in the current and future role.

Though appraisals are annual, the feedback mechanism provides opportunity for associates to reflect on the path taken so far and the ways and means of achieving the goal set.

Enhancing careers
Nipuna believes that the best way to add value to Associates is through enhancing their competence. This focus is realized through extensive and exhaustive strategies focusing on Learning. Right from Customer centric training to mandatory " time periods" for learning and teaching, continuous learning is an integral part of being at Nipuna.

Nipuna adds value to you by enhancing Competence. Some initiatives in this direction:

     • Comprehensive New Hire Induction Program (technical and
        non- technical)

           • The New hire program at Nipuna constitutes the following
           • Induction (including team building exercises)
           • Pre Process training (including voice and accent training, if required)
           • Process specific training
           • The comprehensive program familiarizes new associates with the               culture and people at Nipuna.
           • Pre process training ensures the effectiveness of process training.
           • Well- qualified and dedicated faculty ensure the effective                          development and delivery of each courseware.

     • e -Learning initiatives.

Going beyond the classroom, Nipuna provides its associates with an opportunity to learn at their own pace and place.

The e-learning initiative spans across levels and domains. Some modules that are in the development stage include:

           • Basics of accent neutralization
           • Soft skills like effective written communication, managing stress etc
           • Process specific modules

     • Library services

A well-stocked library whets the appetite of all bookworms. From latest fiction to general management, the library has it all. Nipuna has also entered into tie-ups with leading libraries in the cities that it has presence like British Library etc. Associates with an interest to explore the avenues beyond the office are welcome to benefit by this tie up.

     • Knowledge sharing forums

The fun at work initiative spans beyond games, sports and music to promote knowledge sharing among associates. From cricket to current affairs to work related information - knowledge groups are encouraged.

     • Mandatory 'time periods' for Learning and Teaching

To bring in commitment and buy in from both the learner and the facilitator, certain time-periods in a year are fixed towards learning. These periods are tracked and all efforts are made to ensure completion of the same.

This ensures effective planning by the manager to help associates devote time to competency enhancement.

Sustaining careers
Though very young, Nipuna soon aims to be " The best place to work" for associates across levels. It plans to achieve the same by building relationships and reinforcing bonding.

Our focus on Open Culture, Transparency and Continuous Feedback are achieved through:-

• Communication initiatives (communication calendar)
  
  Whether it is an open house between the top management and the associates, or a skip level meeting between the associates and their skip level manager, Nipuna believes that the only path towards progress is achieved by constant communication.
  
  
• Fun at Work
  
  All work and no play makes Jack a dull boy!
  But work and lots of fun makes Nipuna the place to be, ahoy!
  The fun club Saarang constitutes of movie buffs, soccer fans, serious dramatists, avid singers, die- hard quizzers and dance maniacs.
  
  Competitions at regular intervals see the best of talent at Nipuna give each other a run for the prizes. Not only this, whether it is the Independence Day, Holi, Diwali, Id or Christmas…Nipuna is true to the spirit and celebrates every occasion with equal fervour.
  
  The fun club has representatives from across functions and entry is limited only to initiative and interest.
  
  In a short span of time, Saarang has become an integral part of every Nipunites activity.
  
  
• Time bound get-togethers
  Here is more! Bonding beyond the office premises is ensured through time bound team get-togethers. Time to unwind, time to bond - the get-togethers provide a wonderful opportunity for teams to grow stronger.
  

There is no progress without feedback
The feedback mechanism on HR Interventions across the organization is rigorous and continuous. All efforts are made to gauge the effectiveness of people practices in the most structured fashion.