:: eCAPS ::

Feed Back

Organization Name :		Name :

E-mail ID :		Phone(Office) :

1.	Does your organization have a defined quality team in place?	Yes No
	If No… Who is responsible for quality compliance in your organization?
2.	Does your top management play an active role in creating quality orientation?	Yes No
	If Yes… Are the roles of each person in top management, clearly defined and documented?	Yes No
	If Yes… What are the roles?
3.	Does you organization measure its quality performance relative to the Industry?	Yes No
	If yes… Do you have specific quality metrics in place?	Yes No
	If yes… What is the process followed for defining metrics?
4.	Does your organization promote quality mindset?	Yes No
	If Yes… Are the measures confined to inspection and control?	Yes No
	If No… Has the quality mindset percolated down to employees by making them take ownership of the process?	Yes No
5.	Does your house keeping staff ensure that things are in order?	Yes No
	If No… Does your organization look cluttered?	Yes No
	If Yes… What would be the possible measures, which you would take to ensure quality?
6.	Do you measure customer satisfaction on a periodic basis?	Yes No
	If Yes… Do you make efforts to enhance customer satisfaction based on feedback collected?	Yes No
	If Yes… Do you base your decision based on the present cost involved, or the possible future benefits?
7.	Does your organization have a defined quality orientation training programme?	Yes No
	If Yes… Are these programmes held at regular intervals of time?	Yes No
	If Yes… Who are the people covered under the programme? Is it ensured that attendees would share the outcomes of the training with others in the organization?
8.	Does your organization plan for any certification in quality?	Yes No
	If Yes… Have you started documenting all quality procedures and process?	Yes No