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Aviva Life Insurance, a global leader in financial services, gives you an opportunity to join an empowered team of professionals. A breed of achievers who help people take control of their lives.

With a 300 year old legacy, Aviva plc. is UK’s largest insurance company. Globally, we are a 64,000 strong empowered team helping 25 million people secure their future. In India, Aviva is one of the fastest growing insurance companies. The Company’s centralised operations, based at Gurgoan, is supported by three regional processing centers at Mumbai, Chennai and Gurgaon which process new business and provide customer service support. The regional centers support Aviva’s operations across 15 cities in India. Further, 30 additional locations service the Company’s bancassurance tie-ups with leading banks across the country. By 2003, the Company plans to grow its branch network to 18 cities and by 2004 to 24 cities. The bancassurance network is expected to grow to 100 cities by end of next year.

To strengthen our operations, we are looking for bright professionals with significant experience in one or more of the following areas:

SERVICE QUALITY: (DEPT. CODE: SQ)

Focuses on defining and monitoring world - class service quality delivery standards, developing and launching service standards at customer touch points, ensuring key business processes are aligned to these and developing a quality audit system.
Experience in Service Quality and Process Control in a Financial Services/BPO organisation is a desirable requirement.

Senior Manager – Service Quality (Job Code: SQ1),
Location: Gurgaon
Reporting to the Associate Director-Operations, overall responsibility for service standards and quality measurement. MBA/Post Graduate with 7-10 years of experience.
Coordinator – Service Quality (Job Code: SQ2)
Location: Gurgaon
MBA/Post Graduate with 3-5 years of experience.
Executive–Service Quality (Job Code: SQ3), Location: Gurgaon
MBA/Post Graduate with 1-2 years of experience.

Systems: (DEPT. CODE: SM)

Responsible for defining functional system requirements for policy administration, customer relationship management and other operations systems aligned to business goals, ensuring efficient and effective system testing and implementation.

Coordinator – Systems (Job Code: SM1),
Location: Gurgaon
Graduate with IT qualifications, preferably BCA, GNIIT with a cumulative experience of 3-5 years, including 1-2 years of IT business interface experience.
Experience in UAT of financial services or insurance systems is an added advantage.

UNDERWRITING: (DEPT.CODE: UW)

Responsible for appropriate risk assessment for all underwriting cases, including medical and non medical underwriting, ensuring underwriting guidelines are adhered to, and providing a speedy and efficient underwriting service.
Relevant life insurance knowledge and sound understanding of underwriting principles are a requirement.

Underwriting Manager (Job Code: UW1), Location: Gurgaon
Post Graduate with 7-10 years of experience.

Underwriter (Job Code: UW2), Location: Gurgaon
Graduate/Post Graduate with 2-3 years of relevant experience.

CUSTOMERSERVICES: (DEPT.CODE: CS)

Focuses on providing exceptional customer service by ensuring timeliness and quality of service delivery for all customer queries, concerns and issues, agency support, documentation support and complaints resolution and tracking.
Relevant experience gained in a Financial Services/BPO organization is a requirement.

Manager – Customer Services (Job Code: CS1),
Location: Gurgaon, Mumbai and Chennai
Post Graduate with 5-6 years of experience.
Coordinator – Call Centre (Job Code: CS2), Location: Gurgaon
Graduate/Post Graduate with 3- 5 years of experience.
Executive- Call Centre (Job Code: CS3), Location: Gurgaon, Mumbai. Chennai
Graduate with 1 year of experience.

OPERATIONS: (DEPT. CODE: OS)

Responsible for managing the back office processing centre, establishing best-in-class benchmarks for processing new business and policy servicing and ensuring that all transactions are executed effectively.
Experience in back office operations of a Financial Services or a BPO organization is a desirable requirement.

Manager – Operations (Job Code: OS1), Locations: Gurgaon, Mumbai, Chennai
Graduate/Post Graduate with 5-6 years of experience.
Coordinator – Operations (Job Code: OS2), Location: Gurgaon, Mumbai, Chennai
Graduate/Post Graduate with 3- 5 years of experience.
Executive-Operations (Job Code: CS3), Location: Gurgaon, Mumbai. Chennai
Graduate/ Post Graduate with 1-2 years of experience.

BRANCH OPERATIONS: (DEPT.CODE: BO)

Responsible for managing branch level new business and customer services, providing excellent customer service and business processing as per established quality and service benchmarks.
Experience in customer services or branch operations in a Financial Services or a BPO organization is a desirable requirement.

Coordinator – Branch Operations (Job Code: BO1)
Location: Delhi, Pune and Vadodara

Graduate/Post Graduate with 3- 5 years of experience.

Executive- Branch Operations (Job Code: BO2),
Location: Delhi, Coimbatore and Vadodara
Graduate/ Post Graduate with 1-2 years of experience.

FINANCIAL SUPPORT: (DEPT.CODE: FS)

Responsible for managing the investment and policy related financial operations, including investment settlement, custody and fund accounting operations, bank reconciliation and payment control.
Relevant experience in a Financial Services organization with exposure to financial control and internal audit is a requirement.

Coordinator – Financial Support (Job Code: FS1),
Location: Gurgaon
MBA/ICWA with 3-5 years of business experience
Executive – Financial Support (Job Code: FS2),
Location: Gurgaon
MBA/ICWA with 1-2 years of business experience.

Please mail or Fax us your resume within 7 days along with a recent passport size photograph at the following address:

Manager – HR
Aviva Life Insurance Company India Pvt. Ltd.
5th floor, JMD Regent Square, Gurgaon-Mehrauli Road, Gurgaon – 122001
Fax: 0124-2804142 or e-mail your resume to us at: [email protected]

Please mark the job code applied for prominently on the application envelope or the subject of the e-mail, as applicable.
Remuneration will be based on the candidate’s experience and skill set and will be among the best in the industry.

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