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Our global client rely on the outstanding support delivered by our great team...

We are SlashSupport Inc., a San Jose based technology driven organization providing world-class, value-added customer & technology support solutions to clients across the globe (including fortune 100 telecom companies). We minimize our clients' support management time, allowing them to focus on their core business competencies. We have offices in the US, Europe, Asia Pacific & India, and provide our people a fun & rewarding environment, with explosive growth potential.

Enough about us! Let's talk about you.

Do you:

  • Look forward to delighting customers of major global corporations?
  • Have a passion for state-of-the-art Support technologies?
  • Have the aptitude to work in a challenging 24x7 environment?
I "yes", read on.

We have exciting openings for you at our Global Technology Support Center at Chennai. You'd love to work with us (hundreds of professionals already do!).

Head - Telecom Infrastructure
(Code: SSO1):

With the ability to handle strategic planning, implementation, training coordination, process formulation & deployment, resource & vendor management, cross-team interaction, and multiple data center-global support coordination. Someone wholeheartedly committed to achieving the best performance levels & continuous process improvement.

Skills:
  • Technical knowledge of ACD, MUX & other call center technologies
  • Ability to manage a large team of engineers & provide support to internal customers in PC & Server H/W, PLC, Links etc.
  • Strategizing, planning and scheduling

Experience:

  • 8-10 years track recod of performing within highly result-driven organizations in the industry
  • 2-4 years must be in ITES/BPO industry in a technically leading role
  • Hands-on experience in 24x7 Support
  • Managing WAN, Telecom & LAN networks
  • As Lead, managing & mentoring large teams
  • DR planning/ Implementation
  • Capacity planning

Network Support Specialists / Engineers
(Code: SS02):

With the ability to efficiently interface with Us-based customers, provide remote technical support to products & applications and resolve product related issues through research & troubleshooting.

Skills:

  • Debugging hardware & software system level problems in a multi-vendor & multi protocol network environment
  • Bridging & switching, VLANs, STP,LACP, tagging, trunking, TCP/IP
  • Expertise in IP addressing, VLSM, CIDR
  • Excellent documentation and troubleshooting skills

Experience:

  • Hands-on experience in Ethernet, Token ring, ATM, FDDI, IP, IPX & frame relay technologies
  • Routing protocols - RIP, OSPF, BGP v4, WAN-T1/ T3/ Sonet, PPP, Frame Relay & ATM

Technical Support Engineers (Code: SS03)
With excellent understanding of computer hardware, LAN & networking fundamentals.

Skills:
Troubleshooting networking equipments, particularly router, switches, modems, network interface cards etc.

Experience:
With following OS's: Windows 95/98/NT/2000/XP environments

Telecom Support Specialists Engineers (Code:SS04):

 with ability to resolve customer product issues through research using appropriate user guides, manuals, product release notes & troubleshooting guidelines; or using troubleshooting tools from the E11/T1 stable.

Skills:

  • PBX/Key systems, including carrier class switch hardware & software installation, Octel/other voice mail systems
  • Internetworking concepts including switching and routing
  • Carrier rules , regulations & service procedures of multinational carriers & PTTs
  • LAN/WAN protocols & topologies
  • Unix & associated software packages used in unified messaging, Computer Telephony Integration (CTI) & multimedia content delivery
  • Strong product knowledge on any of the following: Alcatel 4200/4300/4400, Siemens, Nortel Meridian M1 PBX platforms, Lucent / Avaya definity PBX platforms, Cortelco, NEC, Mitel, or other major PBX platforms

Experience:

  • 3-5 years of relevant experience (including debugging telecom systems)
  • Minimum 3 years at Level II/III capacity (in Complex Installationn and troubleshooting of PBX Systems).

Telecom / Datacom Trainers (Code: SS05)

Who think logically, communicate clearly & diplomatically with strong organizational & detail-oriented skills; deliver instructor-led training sessions; assist in developing new training courses & updating existing ones. Ability to develop & maintain our FAQ solutions database for ongoing support and provide regular report & analysis to improve our education program, essential.

Skills:

  • Expertise in routing protocols - RIP,OSPF,BGP V4, WAN-T1/T3/Sonet, PPP, Frame relay & AATM
  • Knowledge in bridging & switching, VLANs, STP, LACP, tagging, trunking, TCP/IP

Experience:

  • Minimum 2 years work experience in technical field
  • At least one year of software teaching experience
For all positions, you require: a Technical degree, excellent interpersonal, communication and problem-solving skills. Please send your resume (explicitly mentioning position code in the subject line) to : [email protected]

 


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