Sutherland Group, founded in 1986, is a world leader in
Technology Services and Business Process Outsourcing (BPO). Head
Quartered at Rochester, New York, it employ's over 3000 extremely
satisfied employees globally. Every employee in Sutherland works
towards the goal or meeting and exceeding Customer Satisfaction.
We have the following positions for our 24/7
Contact Center- Chennai Operations.
1.Help
Desk Engineers:
• Technical Expertise in Hardware/
OS/ Networking.
• Expertise in Laptop Hardware preferred.
• Troubleshooting Hardware Problems.
• Voice Support for Technical Help Desk.
Experience: Min 1 year
of Technical Expertise in Hardware.
2. Team Leaders:
• Overseeing the day-to-day operations of
the Team.
• Ensuring Team members meet required Metrics.
• Implementing Trouble Shooting Techniques.
• Demonstrate advanced technical proficiencies.
Experience: 3-5 years
of experience in Customer Support.
3. Team Managers:
• Possess Leadership Qualities & Team
Building Skills.
• Responsible for Program Specific KPI's
& SLA's
• Experience in Contact Center oriented Quality
Systems (Six Sigma, COPC) is preferred.
• Write Periodic Performance Reviews.
• Interface with Client Operations.
Experience: About 5-7
years if experience with atleast 2-5 years in Supervisory/ Management
roles.
4. Technical Trainers:
• Very high proficiency in Hardware with
multiple Operating Systems Skill (Windows OS, Windows NT, Novell)
• MS Office Suite.
• Networking (LAN/ WAN/ PC)
• Responsible for evaluating individual requirements
through Skill Gap Analysis.
• Manage Organizational Skill Matrix.
Experience:3-5 years
of experience in training Hardware Engineers.
Pre-requisites for the Positions.
• Graduate/ Post Graduates/ Diploma/ other
Computer Related Streams with Hardware Knowledge.
• Excellent Communication
Skills.
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