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 Andhra
Pradesh’s leading cellular service provider. A pioneer in
corridor connectivity in India, with coverage in every district
of the State encompassing over 60 towns. A cellular wizard that
provides a host of products & services with price plans that
appeal to every segment. An innovative giant who adds value to
a subscriber base of over 1,35,000 through offerings like the
friendly prepaid ‘freedom’ card, SoL-STD-on-Local
facility and the TCD+ benefit. A company whose offerings also
include non-voice telephone services (W@P, SMS, e-mail@tatacell.net,
insta-messaging services etc.), enabling subscribers to access
information instantly on Stocks, Mutual Funds, Flight Schedules
of Jet Airways, Movies, Car Rentals (and even games) on the cellphone.
Tata Cellular has one of the largest spreads of customer care
centres all over the State. Called a ‘Tata Cellular World’
or a ‘Tata Cellular Mini World’ and located in almost
all of the towns in which Tata Cellular coverage is available,
these are one-stop communication centres that address an individual’s
complete cellular needs.
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The key focus
would be on creating, nurturing and sustaining a service
excellence culture in order to meet customer satisfaction
measures set from time to time. Responsibilities include
managing Call Centre and Show room operations and all other
areas which involve customer interface. You
should preferably have a PG qualification in Management,
with 6 to 8 years’ experience predominantly in the service
industry, of which at least 2 years should have been in
the customer care function in a managerial role. You must
be strong on processes and systems and should be well acquainted
with customer satisfaction measures.
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Tata Cellular
Ltd.
5-9-62, Khan Lateef Khan Estate, Fateh Maidan Road,
Hyderabad - 500 001. Phone: 040 - 6562000, Fax: 040 - 6562006
For careers at Tatacell, e-mail your CV to:
venky@tatacell.com
Visit us at: www.tatacell.com
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